NTC Club Policies

Session Sweeteners: Naperville Tennis Club will no longer offer makeup classes as of August 22, 2022. Instead, as a courtesy to our members who have committed to lesson and drill programming, we will be gifting free lessons, drills, Supervised Match Plays, and In-House League Play. It breaksdown as follows:

• Every Junior Developmental, Adult Beginner, and Advanced Beginner enrollee will be offered one complimentary lesson in Session I; two complimentary lessons in Session II; and one complimentary lesson in Session III, per full series registered lesson. 

• Every Junior Excellence player (excluding World Class I) will be offered one complimentary Match Play in Session I; two complimentary Match Plays in Session II; and one complimentary Match Play in Session III, per full series registered class.

• All Adult Intermediate and higher drills (including Team Drills) will be offered two complimentary In-House League plays in Session I; four complimentary In-House League plays in Session II; and two complimentary In-house League plays in Session III, per full series registered drills.

To help facilitate openings, we ask that our valued NTC members send an email to info@napervilletennis.com as early as you know you will miss a class so we can open spots up for others. We are hoping there is a solid give-and-take flow; however, we cannot guarantee there will be openings that work with your schedule. With your help, Session Sweeteners will be a success. 

 

CYD Policy: All Choose-Your-Date activities require a 48-hour cancellation to receive a credit.

 

Refund Policy: Fees are non-refundable except as follows (see list below). A pro-rated credit shall be issued to a student who is asked to withdraw from a class due to not meeting level requirements. A credit, less a 10 percent administrative charge, will be issued for:

1) Medical reasons. The credit is issued from the emailed unenrollment notification date. (With a doctor's verification the 10 percent fee does not apply.)

2) To a student who drops a class before the start of a session, provided the class is not full.

3) To a student from the date they are replaced in a class.

4) There are no refunds for tournament absences.

 

Class Change Policy: Schedule changes incur a $10 fee; one fee is waived per season. Exception is made for level changes.

 

Make-up Policy: In lieu of make-ups, NTC offers Session Sweeteners. See above. Please email info@napervilletennis.com if you will miss a class.

 

Not Under NTC Control: No credits are given or make-ups allowed for weather emergencies, loss of power caused by the City of Naperville, government restrictions, or acts of God.   

 

Proper Attire: Participants need proper court attire and non-marking athletic shoes.  Juniors should have an age/size appropriate racquet.